BLOXIA! — Support

Last updated: 2026-05-19

Welcome to the BLOXIA! support page. If you're experiencing an issue with the Game, have a question about your account or purchases, or just want to share feedback, you're in the right place.

Frequently asked questions

How do I restore my purchases?

Open BLOXIA! → tap your profile icon → Settings → Restore Purchases. Make sure you are signed in to the same Apple ID or Google account that you used for the original purchase.

I lost my coins or progress after reinstalling. What should I do?

Sign in with the same account you used previously. If you played as a guest, your progress is tied to that device installation. Email info@crewmedya.com with your display name and approximate purchase dates so we can investigate.

How do I delete my account?

Open BLOXIA! → tap your profile icon → Settings → Delete Account. This action is permanent and removes your leaderboard entries. Alternatively, you can email us at info@crewmedya.com and we will process the deletion within 30 days.

How do I change my display name?

Open BLOXIA! → tap your profile icon → tap your current name → enter a new one. The first change is free; subsequent changes cost 2,000 coins.

The leaderboard isn't loading or my score didn't update.

Check your internet connection and pull-to-refresh the leaderboard screen. If the problem persists, force-close the Game and reopen it. Still no luck? Email us with your display name and the approximate time of the affected run.

My purchase didn't go through, but I was charged.

First, try Restore Purchases (see above). If your coins are still missing, email info@crewmedya.com with:

• Your in-game display name
• The package you purchased (e.g. "800 Coins")
• The date and approximate time of the purchase
• A screenshot of the App Store / Play Store receipt if possible

I want to report a bug.

We appreciate bug reports — they help us improve the Game. Please email us with the following details when possible:

• Device model and operating system version
• App version (shown in Settings → About)
• Steps to reproduce the issue
• Screenshots or a short screen recording

I have a feature suggestion.

We'd love to hear it. Email info@crewmedya.com with the subject line "Feature suggestion".

Is BLOXIA! safe for kids?

BLOXIA! is rated 4+ on the App Store and Everyone on Google Play. The Game has no chat or messaging features. However, it contains optional in-app purchases. We recommend that parents enable purchase restrictions on shared devices.

About the developer